Player Welfare

bat11 Responsible Gaming — Play Within Your Limits

bat11 is committed to providing a safe, fair and enjoyable gambling environment for every player in Bangladesh. Our responsible gaming tools put you in control.

Our Commitment

Gambling Should Always Be Entertainment

At bat11, we believe gambling is a form of entertainment — not a way to make money or escape personal problems. Our platform is designed for adults who choose to play for fun, with full awareness of the risks involved. We are committed to providing every player in Bangladesh with the tools, information and support they need to keep their gambling experience positive and within their means.

Problem gambling affects individuals and families. bat11 takes this responsibility seriously. We have built a suite of responsible gaming features directly into every player account, and our support team is available 24 hours a day, seven days a week, to assist any player who needs help managing their gambling activity.

Key principle: Never gamble with money you cannot afford to lose, and never chase losses. If gambling stops feeling like fun, stop and seek support immediately.
Age Restriction

bat11 Is Strictly for Players Aged 21 and Above

bat11 verifies the age of every new player during the registration process. Where there is any reasonable doubt about a player's age, we will request government-issued identification before allowing any gambling activity or processing any withdrawal. Accounts where underage use is confirmed will be closed immediately and any funds will be returned to the source payment method.

If you are a parent or guardian concerned that a minor in your household may be accessing online gambling services, please contact bat11 support immediately at [email protected]. You should also consider enabling parental control software on shared devices to prevent access to gambling websites.

Responsible Gaming Tools

Six Tools to Help You Stay in Control

bat11 provides every registered player with a complete set of responsible gaming controls, accessible directly through your account settings. These tools are free to use, take effect quickly, and are designed to give you meaningful control over your gambling activity.

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Deposit Limits
Set daily, weekly or monthly caps on how much you can deposit. Increases take effect only after a cooling-off period.
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Time-Out
Take a short break from gambling — 24 hours, 7 days or 30 days. Your account is paused; your balance stays safe.
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Self-Exclusion
Exclude yourself from bat11 for 6 months, 1 year or permanently if you feel gambling is harming you or your family.
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Reality Checks
Receive on-screen session reminders at intervals you choose, showing how long you've been playing and how much you've spent.
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Activity Statements
Download a detailed history of your deposits, withdrawals, bets and winnings at any time to keep track of your gambling spend.
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Account Lock
Request an immediate account lock at any time by contacting support. The lock takes effect within minutes and prevents all logins and transactions.
Deposit Limits — How to Set Them

Managing Your Spending with Deposit Limits

Deposit limits are one of the most effective tools for keeping your gambling affordable. bat11 makes it straightforward to set, reduce or review your limits at any time. Here is how to put a deposit limit in place on your bat11 account.

  1. Log in to your bat11 account and navigate to the Responsible Gaming section within Account Settings.
  2. Select Deposit Limits and choose your preferred period — daily, weekly or monthly.
  3. Enter the maximum amount in Bangladeshi Taka (৳) that you wish to deposit within that period and confirm.
  4. The limit takes effect immediately for reductions. Requests to increase an existing limit are subject to a mandatory 24-hour cooling-off period before the higher limit becomes active.
Tip: Setting a monthly deposit limit equal to your comfortable entertainment budget — and then reducing it — is one of the safest approaches to recreational gambling. bat11 recommends reviewing your limits every month.
Self-Exclusion

Taking a Break — How bat11 Self-Exclusion Works

Self-exclusion is a serious step that bat11 supports and facilitates without question. If you feel that your gambling is out of control, that you are spending more than you can afford, or that gambling is negatively affecting your mental health, relationships or finances, self-exclusion is the right tool to use.

bat11 offers exclusion periods of 6 months, 12 months, or permanent self-exclusion. During any exclusion period, your account is fully locked — you cannot log in, deposit, place bets or claim bonuses. Your account balance is preserved and can be withdrawn at the end of the exclusion period (or immediately in the case of a hardship request). To activate self-exclusion, follow these steps.

  1. Log in to bat11 and open Account Settings, then select Responsible Gaming.
  2. Choose Self-Exclusion, then select your preferred exclusion period from the available options.
  3. Confirm your selection. The exclusion takes effect within 24 hours — usually much faster.
  4. Alternatively, email [email protected] with the subject line "Self-Exclusion Request" and your registered username. Our team processes these requests as the highest priority.
Important: Once self-exclusion is active, bat11 will not accept any request to shorten or cancel the exclusion period before its scheduled end date. This protection is intentional — it ensures the tool works as intended even if you change your mind in a moment of temptation.
Warning Signs

Signs That Gambling May Be Becoming a Problem

Problem gambling can develop gradually. Many people do not recognise the warning signs until gambling has already caused significant harm. bat11 encourages all players to reflect honestly on the following indicators. If two or more of these describe your experience, we strongly encourage you to use our responsible gaming tools or contact support.

  • You spend more time or money gambling than you originally intended, and find it difficult to stop when you planned to.
  • You gamble to recover money you have already lost, telling yourself you just need one more win to break even.
  • You hide your gambling activity from family or friends, or feel ashamed or defensive when asked about it.
  • Gambling has caused you to borrow money, sell possessions, or neglect household expenses such as rent, food or bills.
  • You feel anxious, irritable or restless when you are not gambling, or use gambling as a way to escape stress, depression or other negative emotions.
  • You have repeatedly tried to cut down or stop gambling but have been unable to do so on your own.
  • Gambling is affecting your work performance, your relationships with family and friends, or your overall mental or physical health.

If any of the above applies to you, please do not continue gambling today. Contact bat11 support or use the self-exclusion tool now. You are not alone, and help is always available.

Time-Out Feature

Need a Short Break? Use the bat11 Time-Out Tool

A time-out is a short, temporary pause from gambling that does not carry the long-term commitment of self-exclusion. It is ideal for players who feel they need to take a step back, clear their head, or simply reset their habits for a short period. bat11 time-outs are available in three durations: 24 hours, 7 days, and 30 days.

During a time-out, your account is suspended. You cannot log in, place bets, or make deposits. Your account balance remains intact. At the end of the time-out period, your account is automatically reactivated and you may log in again. You can request a time-out via your Account Settings under Responsible Gaming, or by contacting the bat11 support team directly.

Not sure whether to use time-out or self-exclusion? If you are unsure which tool is right for your situation, contact bat11 support and describe what you are experiencing. Our team will help you choose the most appropriate option without any judgement.
Underage Protection

Keeping Minors Safe from Online Gambling

bat11 takes the protection of minors extremely seriously. In addition to the age verification measures applied at registration, bat11 recommends that adults sharing devices with children take steps to prevent access to gambling websites. This includes using browser-level parental control tools, enabling content restrictions on shared smartphones or tablets, and keeping your bat11 login credentials private and secure at all times.

Never share your bat11 account credentials with anyone, including family members. Each bat11 account is for the exclusive use of the registered account holder only. If bat11 identifies that an account is being used by an underage individual, the account will be closed immediately and the matter may be escalated in accordance with applicable laws and regulations.

Healthy Habits

Tips for Keeping Gambling Fun and Manageable

Whether you are a regular player or just getting started, these practical guidelines will help ensure that your time on bat11 remains a positive and enjoyable experience.

  • Set a fixed entertainment budget for gambling each month — treat it like a cinema or dining-out budget — and never exceed it, regardless of results.
  • Play for entertainment only. Treat any winnings as a pleasant bonus, not as expected income or a reliable source of money.
  • Take regular breaks during a gaming session. Use the reality check feature to monitor how much time and money you have spent so far in your current session.
  • Never gamble when you are tired, stressed, upset, or under the influence of alcohol. These states impair judgement and make it harder to stick to your limits.
  • Balance gambling with other leisure activities — sport, socialising, family time, hobbies. Gambling should be one small part of a well-rounded life, not its central focus.
  • Review your gambling activity statement monthly. If you notice a trend of increasing deposits or losses month over month, use the deposit limit tool to bring spending back under control before it escalates.

Get Help

Need Support? bat11 Is Here for You

If you are concerned about your own gambling or the gambling behaviour of someone you know, please reach out to the bat11 support team. All responsible gaming enquiries are handled with complete confidentiality, without judgement, and with genuine care for your wellbeing. You do not need to be in crisis to ask for help — early conversations are always better.

bat11 Responsible Gaming Support

Our support team is available 24/7. Email us anytime — we respond to responsible gaming requests as the highest priority.

[email protected]