bat11 Privacy Policy — How We Handle Your Data
Your privacy matters to us. This policy explains exactly what personal information bat11 collects, how it is used, and the rights you hold over your own data.
Introduction
Our Commitment to Your Privacy
bat11 ("we", "us", "the Platform") is committed to protecting the personal information of every player who registers and uses our online casino and sports betting services at bat11.ws. This Privacy Policy describes how bat11 collects, processes, stores, shares and protects personal data in connection with your use of our platform, and it sets out the rights available to you regarding your data.
By creating a bat11 account and using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with any part of this policy, you should not use the bat11 platform. This policy applies to all users of bat11 regardless of their location.
Privacy at a Glance
Six Key Privacy Principles bat11 Follows
Information We Collect
bat11 collects two categories of personal information: information you provide directly when registering or using the platform, and information we gather automatically as part of delivering our services. Both categories are described below.
Information You Provide Directly
- Registration data: Your full name, date of birth, email address, phone number, and the username and password you choose when creating your bat11 account. This information is required to open an account.
- KYC verification documents: Government-issued identification (such as a national ID card or passport) and proof of address documents that you upload when requested as part of our identity verification process.
- Financial data: Payment method details you provide when making deposits or requesting withdrawals, including your bKash, Nagad or Rocket mobile wallet number or bank card information as applicable.
- Support communications: The content of any messages, emails or live chat conversations you have with the bat11 customer support team, which are retained to maintain service quality and resolve disputes.
Information Collected Automatically
- Device and technical data: Your IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers. This data is used for fraud prevention, security monitoring, and ensuring the platform displays correctly on your device.
- Behavioural and usage data: Pages visited, games played, betting patterns, session duration, click paths, deposit and withdrawal history, and bonus utilisation. This data helps bat11 improve game recommendations, detect abuse, and comply with responsible gaming obligations.
- Cookies and similar tracking technologies: Small data files placed on your device when you visit bat11.ws. See Section 5 below for a detailed explanation of the cookies bat11 uses and how to manage them.
How We Use Your Information
bat11 uses the personal information it collects for the specific, legitimate purposes set out in the table below. We do not use your data for any purpose that is incompatible with these stated purposes without first obtaining your consent.
| Purpose | Data Used |
|---|---|
| Account creation and management | Registration data, KYC documents, contact details |
| Payment processing — deposits and withdrawals | Financial data, payment method details, transaction history |
| Fraud prevention and security monitoring | IP address, device data, behavioural patterns, KYC documents |
| Responsible gaming compliance | Betting history, deposit and loss data, self-exclusion preferences |
| Customer support and dispute resolution | Support communications, account history, transaction records |
Sharing and Disclosure of Your Data
bat11 does not sell, rent, or trade your personal information to third parties. We may, however, share your data with the following categories of recipients where it is necessary to operate our platform, fulfil our legal obligations, or protect our legitimate interests.
- Payment processors: bKash, Nagad, Rocket, Upay and any other payment service providers integrated into bat11 receive only the minimum financial data necessary to process your transactions. These providers operate under their own privacy policies and are contractually bound to protect your data.
- Game providers: Certified gaming studios such as Pragmatic Play, Evolution Gaming, Spribe and Ezugi may receive session tokens and anonymised gameplay data required to deliver their games within the bat11 platform. These providers do not receive your personal registration details.
- Identity verification and KYC partners: Third-party identity verification services may process your KYC documents on bat11's behalf to confirm your identity and age. These services are subject to strict contractual data protection requirements.
- Regulatory and law enforcement authorities: bat11 may disclose your personal data to government bodies, regulators, law enforcement agencies or courts where it is legally required to do so, for example to comply with an anti-money-laundering investigation or a court order.
- Business transfers: In the event of a merger, acquisition, or sale of all or part of bat11's business assets, your personal data may be transferred to the acquiring entity. You will be notified via the registered email address on your account before any such transfer takes effect.
Payment Data and Financial Security
bat11 treats payment and financial data with the highest level of care. When you make a deposit using bKash, Nagad, Rocket or Upay, the transaction is processed directly through that provider's secure payment gateway. bat11 does not store your full mobile wallet PIN, full card number, or CVV code on its servers at any time.
Transaction records — including amounts, dates, payment method types, and reference numbers — are retained by bat11 as part of your account history. These records are required for auditing, dispute resolution, and compliance with anti-money-laundering obligations. Access to financial records is restricted to authorised bat11 personnel and relevant regulatory authorities only.
Cookies and Tracking Technologies
bat11 uses cookies and similar tracking technologies to provide a functional, personalised and secure experience on our platform. A cookie is a small text file stored on your device when you visit bat11.ws. The following categories of cookies are used.
- Essential cookies: These cookies are strictly necessary for bat11 to function. They manage your login session, maintain your account security, and ensure the platform responds correctly to your requests. Essential cookies cannot be disabled without breaking core platform functionality.
- Performance and analytics cookies: These cookies collect anonymised data about how visitors use bat11 — which pages are visited most frequently, how long sessions last, and where users encounter errors. This information helps us improve the platform. No personally identifiable information is collected via performance cookies.
- Functionality cookies: These cookies remember your preferences — such as your chosen language, interface settings, and responsible gaming limit configurations — so that you do not need to re-enter them each time you visit.
- Fraud detection cookies: bat11 uses device fingerprinting and session analysis cookies to identify and prevent fraudulent account activity, multi-accounting, and bonus abuse. These cookies form part of our security infrastructure and support responsible gaming compliance.
You can manage non-essential cookies at any time through your browser settings. Disabling certain cookies may affect the functionality or personalisation features of your bat11 experience. To opt out of analytics tracking, most modern browsers include a "Do Not Track" option in their privacy settings.
Data Retention
bat11 retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable law. The following retention guidelines apply.
- Active account data: Personal data linked to an active bat11 account is retained for the lifetime of the account and for a minimum of five years after account closure, in line with standard anti-money-laundering record-keeping requirements.
- Transaction records: Financial transaction data, including deposit and withdrawal records, is retained for a minimum of five years from the date of the transaction to satisfy regulatory and audit requirements.
- Support communications: Customer support correspondence is retained for three years from the date of the interaction to enable dispute resolution and service quality review. After this period, communications are securely deleted unless they form part of an ongoing investigation.
Your Privacy Rights
As a bat11 user, you have a number of rights in relation to the personal data we hold about you. To exercise any of the rights listed below, please contact the bat11 support team at [email protected] with the subject line "Data Rights Request" and a description of the right you wish to exercise. We will respond within 30 days.
- Right of access: You have the right to request a copy of the personal data bat11 holds about you, along with information about how it is processed and on what legal basis.
- Right to rectification: If any personal data bat11 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay.
- Right to erasure: In certain circumstances — for example, where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you have the right to request deletion of your personal data. Note that this right may be limited where bat11 is legally required to retain data.
- Right to restriction: You may ask bat11 to restrict processing of your personal data in certain circumstances, for example while you contest the accuracy of the data or while a complaint you have made is being investigated.
- Right to object: You have the right to object to bat11 processing your personal data for direct marketing purposes. If you object, we will stop processing your data for that purpose immediately.
- Right to data portability: Where technically feasible, you may request that bat11 provide a copy of your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
Data Security Measures
bat11 implements a range of technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security infrastructure includes SSL encryption for all data transmitted between your device and bat11.ws, secure server environments with access controls, regular penetration testing and vulnerability assessments, and staff training on data protection obligations.
While bat11 takes reasonable steps to secure your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bat11 will notify affected users without undue delay and will take all steps necessary to contain and remediate the breach.
Third-Party Links and Services
The bat11 platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, and bat11 is not responsible for the privacy practices of any external service. When you interact with a third-party payment gateway such as bKash or Nagad, you are subject to that provider's privacy policy in addition to this one. bat11 recommends that you review the privacy policies of all third-party services you use in connection with your bat11 account.
Children and Underage Users
bat11 is strictly an adult platform. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If bat11 becomes aware that a user under 21 has provided personal data or created an account, that account will be closed immediately, any associated data will be deleted, and any funds will be returned to the source payment method after verification. If you are a parent or guardian and believe that your child has registered with bat11, please contact us immediately at [email protected] so we can take appropriate action without delay.
Updates to This Privacy Policy
bat11 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, we will notify registered users by email or via a notice displayed on the bat11 platform. Your continued use of bat11 after any update constitutes your acceptance of the revised policy.
We encourage you to review this Privacy Policy periodically to stay informed about how bat11 protects your personal information. If you have any concerns about changes to this policy, please contact the support team before continuing to use the platform.
Contact Us
Questions About This Privacy Policy?
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bat11 holds about you, please get in touch with our support team. We take privacy queries seriously and aim to respond to all enquiries within one business day.
Email us at: [email protected]
Ready to Play?
Explore bat11 — Cricket Betting, Slots and Live Casino
Your data is safe with us. Now explore everything bat11 has to offer — BPL cricket markets, hundreds of slots from Pragmatic Play, and live dealer tables, all accessible instantly via bKash or Nagad.
bat11 is strictly for players aged 21 and above. Please gamble responsibly. For support tools, visit our Responsible Gaming page.